Legal

Refund Policy

Last updated: 6 October 2026

This Refund Policy applies to all payments made to PAKKA, a proprietorship of Akash Murugan, at 2, Akash, 1st Block, Anna Statue Road, Keela Surandai, Tenkasi, Tamil Nadu 627859, India. By making a payment to PAKKA, you agree to the terms set out in this policy.

1. Subscriptions

1.1 Subscription Billing

PAKKA may offer monthly or annual subscription plans. Subscriptions are billed in advance at the beginning of each billing period. The specific fee and billing cycle will be communicated to you before you subscribe.

1.2 Cancellation

You may cancel your subscription at any time by emailing hello@pakkaapp.app with the subject line "Subscription Cancellation". Upon cancellation:

  • Your subscription will remain active until the end of the current billing period.
  • You will not be charged for the subsequent billing period.
  • No partial refund will be issued for the unused portion of the current billing period, except as described in Section 2.

1.3 Refunds for Subscriptions

Subscription fees are generally non-refundable once a billing period has commenced. However, we will consider refund requests on a case-by-case basis in the following circumstances:

  • A technical failure on our end prevented you from using the service for a significant portion of the paid period.
  • You were charged in error (for example, due to a billing system error).
  • You requested cancellation within 7 days of your initial subscription and have not materially used the service.

2. Messaging Credits

If PAKKA offers a credits-based pricing model (where you purchase a bundle of message credits), the following applies:

  • Unused credits: Credits that have not been used may be refunded on a pro-rata basis if you cancel within 30 days of purchase and fewer than 20% of the credits have been consumed.
  • Used credits: Credits that have already been consumed to send WhatsApp messages are non-refundable, as the underlying message delivery cost has been incurred.
  • Expired credits: Credits that expire as per the terms of the credit package are non-refundable.

3. How to Request a Refund

To request a refund, please email us at hello@pakkaapp.app with the following information:

  • Subject line: "Refund Request"
  • Your name and registered email address
  • The date and amount of the payment
  • The reason for your refund request

We will review your request and respond within 5 business days. If approved, refunds will be credited to your original payment method within 7–10 business days, depending on your bank or payment provider.

4. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

  • Subscription fees for periods already consumed.
  • Credits already used to send WhatsApp messages.
  • Any setup or onboarding fees (if applicable), once onboarding has commenced.
  • Fees for periods where the service was unavailable due to reasons outside our control (e.g., WhatsApp/Meta infrastructure outages, Shopify API issues).

5. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of PAKKA after any changes constitutes your acceptance of the updated policy.

6. Contact Us

For any refund-related questions, please contact:

  • Email: hello@pakkaapp.app
  • Phone: +91 94898 33104
  • Address: 2, Akash, 1st Block, Anna Statue Road, Keela Surandai, Tenkasi, Tamil Nadu 627859, India